Professional Intern - Service Drive - Birchwood Honda West

Professional Intern – Service Drive - Birchwood Honda West

Full-Time, TERM Summer Internship Position

Start date: May (Flexible), End Date: end of August

Overview:

The Service Drive Vehicle Acquisition Internship is designed to provide students with hands-on experience in customer retention, data-driven vehicle acquisition. The intern will support the dealership’s service-drive acquisition strategy by utilizing AutoAlert to identify equity opportunities and assist in customer engagement efforts under management supervision.

Professional Interns have been an integral part of Birchwood for over 25 years. The professional intern program has evolved to include an immersive experience that focuses on personal and professional development. Our program is designed to create a network of empowered students who gain valuable skills while supporting Birchwood’s purpose. Our internship includes professional development workshops, unique social events, and an opportunity to network with our executive team.

At Birchwood, experience is everything, and we want you to be a part of our team.

Duties & Responsibilities

·         Utilize AutoAlert to identify equity mining and vehicle acquisition opportunities through the service department

·         Review service drive appointments to identify eligible and targeted customers

·         Assist in preparing customer equity summaries and acquisition opportunities

·         Support customer outreach efforts (calls, emails, texts) under supervision

·         Coordinate with Service Advisors and Sales Management to align customer engagement

·         Assist with scheduling appraisal appointments and sales consultations

·         Track and update customer activity and outcomes within AutoAlert and CRM systems

·         Support follow-up processes and reporting on service-drive acquisition efforts

·         Participate in training sessions related to AutoAlert, Honda products, and dealership processes

·         Assist with special projects or reports aligned with academic program requirements

Learning Objectives

·         This internship supports the development of the following academic and professional competencies:

·         Apply data analysis and CRM concepts in an automotive retail environment

·         Understand service-drive marketing and customer retention strategies

·         Develop professional communication and customer engagement skills

·         Gain exposure to vehicle appraisal and acquisition processes

·         Learn cross-department collaboration between Sales and Service

·         A valid class 5 driver’s license and reliable transportation to work is required.

·         Must be available to work from the dealership

Birchwood is Manitoba’s largest automotive retailer network. Our 23 franchises include three state-of-the-art collision repair centres and four Birchwood Credit Solutions locations, and offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighborhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status