Service Production Coordinator

Reporting Relationship: This position reports directly to the Service Manager

Job Summary

The Service Production Coordinator plays a critical role in ensuring the smooth and efficient flow of work within Birchwood Chevrolet Buick GMC Service Department. This position oversees technician productivity and workflow by assigning repair orders based on each technician’s skillset, availability, and job priority. Working closely with the Service Manager and Advisors, to ensure that work is distributed evenly, jobs are completed efficiently, and billed hours align with performance targets.

In this role, you will monitor daily operations on the shop floor, identify and resolve bottlenecks, and help maximize both productivity and customer satisfaction. You will also track key performance metrics such as efficiency, proficiency, and turnaround time, maintaining accurate records within the dealership management system. Acting as the central communication point between Service Advisors, Technicians, and Management, the Service Production Coordinator supports continuous improvement in workflow, scheduling, and overall shop performance.

Qualifications

· Minimum 2–3 years of experience in a service, repair, or production coordination role within the automotive industry.

· Strong understanding of repair order flow, technician dispatching, and productivity management.

· Proven organizational and time management skills in a fast-paced environment.

· Excellent communication and problem-solving skills.

· Proficiency in dealership management systems and MS Office applications.

· Leadership experience or supervisory background considered an asset.

What Birchwood Can Offer You:

· Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success

· Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options

· RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

· Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus

· Career development opportunities & internal promotions

· Learning & development opportunities

· Wellness program

· Corporate discounts & group savings plan

· Volunteer program – Dollars for Doing

· Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We

offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca